Who are my users?

Do my users have impairments or disabilities to consider?

How familiar are my users with technology?

How are my users accessing the product or service?

Where are my users accessing the product or service?

Key takeaway

Resources for more information

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Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store